Returns & Exchanges
We want you to be fully satisfied with your Secretlab setup; if you are not completely happy, you can return your items within 49 days of delivery for a refund. All returned products must be in their original packaging and in like-new condition to qualify for processing.
Initiate Your Request
Log in to our Support Portal with your order number and email address to submit a formal return request for review.
Disassemble and Pack
Carefully disassemble your furniture and place all components back into the original protective packaging to prevent damage during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at an authorized carrier location or schedule a pickup.
Quality Inspection
Once our warehouse receives and inspects the item to ensure it meets our return criteria, we will issue a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing